1. Introduction & Commitment

At Om Shanti Ayurveda Spa ("we," "our," or "us"), located in Tapovan, Rishikesh, Uttarakhand, India, we respect your privacy and are committed to protecting your personal and health data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website (omshantiayurvedaspa.com), book Ayurvedic treatments, enroll in certification courses, or communicate with master teacher Prem Kumar and our team.

2. Information We Collect

We collect information necessary to deliver safe, tailored Ayurvedic therapies and process educational course registrations:

• Personal Identification Data: Full name, nationality, email address, phone number, and WhatsApp contact details.
• Health & Dosha Consultation Data: Health history, current physical complaints, skin sensitivities, allergies, existing injuries, or medical conditions disclosed during consultations with Prem Kumar.
• Booking & Financial Data: Desired appointment dates, service or course selections, deposit payment confirmations, and transaction reference details.
• Communication Data: Messages, feedback, and inquiry records sent via our website forms or direct WhatsApp messaging.

3. Confidentiality of Health Information

Ayurveda is a personalized holistic system requiring accurate health disclosures. All information concerning your health history, Dosha constitution, physical symptoms, or prior medical background is held in strict professional confidence. Your health details are accessible solely by master practitioner Prem Kumar and the assigned certified male or female therapist delivering your treatments.

4. How We Use Your Information

We utilize collected information exclusively for legitimate operational and therapeutic purposes:

• Customizing oil formulations and therapeutic pressures for Shirodhara, Panchakarma, Kati Basti, and massage services.
• Processing appointment reservations and sending booking confirmations.
• Organizing course schedules, study manuals, and international certification issuance.
• Responding to WhatsApp and email inquiries regarding accommodation and travel advice in Tapovan, Rishikesh.

5. Information Sharing & Third Parties

We do not sell, rent, trade, or commercialize your personal or health information to third-party marketing companies. We share information only with trusted service partners required for operations:

• Payment Processors & Banking Gateways: Secure banking networks used to verify deposit transactions.
• Communication Providers: WhatsApp Business API and secure email servers used for appointment updates.
• Legal Requirements: Disclosures mandated by law enforcement or health authorities under applicable Indian jurisdiction.

6. Data Retention & Security

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, or alteration. Booking logs and health consultation notes are stored securely and retained only for as long as necessary to complete your treatment series, maintain educational records, or fulfill statutory accounting obligations.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request the deletion of your personal contact information from our databases (subject to legal recordkeeping duties). To exercise any of these rights, please contact us directly.